Client Success

 

   
Company Lucent Technologies, Inc.
Project Call Center Facility, Royal Caribbean Cruise Lines, Wichita, KS
Challenge To install the data networking equipment in support of a new reservations call center in a compressed time frame, prior to the cruise season.
Solution

PMT staff conducted project planning sessions, developed project plans and coordinated the Lucent equipment procurement, delivery, installation and testing activities with the Royal Caribbean project team. The new data network, including routers, hubs and patch panels with frame-relay, was installed in a temporary facility then relocated to the permanent call center facility when it was completed. PMT staff provided on-site project management with technical expertise to coordinate the data network equipment installation, which included temporary training facilities, a reservation center, and wide area network connectivity between the Wichita & Miami reservation call centers.

 

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